And there is no way to reset or restore it, or to access your data without the password. For security reasons, your password is not stored anywhere. If the password is wrong, try another file version from the history. After the restoration, try entering with the old password Select Tools > Restore from the menu of the desktop app (or Settings > Backup/Restore on a mobile device) Create a new database and set any password Start SafeInCloud app (better on a desktop version) Download a file version that had the old password, which you still remember Right-click the file to open its context menu and select Version history (or Manage versions) Open a web browser and locate your cloud database file (SafeInCloud.db) Information about the cloud database location can be found here The location of the cloud database file depends on your cloud. For this you should use the file versioning system of your cloud. If you’ve changed your password recently and still remember the old password, then you may try to rollback your database to the state, when it had that old password. This will set the new password to the cloud database. Sync the data with the new password to a cloud. Then go to the app’s Settings and set a new password via Change Password. If you can enter SafeInCloud with biometrics. In this case try one of the following solutions. The worst trouble that can happen to you is forgetting the password. Until then they will accept the old password and the cloud synchronization will not work properly. Tip: If you do not remember your current password, but can enter SafeInCloud with the Biometric login, then you will be able to set a new password using biometrics instead of entering the current password.Īttention! After changing your password on one device you should manually set the same passwords on all SafeInCloud app instances installed on other devices and computers. Finally enter and confirm a new password. Select this setting, then enter the current password to confirm your identity. You can change your password via Settings > Change Password. Tip: Press the Keypad icon in the top-right corner to switch the keyboard layout between keypad and full keyboard. Tip: You can configure the auto-locking behavior of SafeInCloud via Settings > Security > Locks. Next time you open SafeInCloud or it was locked automatically, you should enter your password to unlock it. Tip: For the cloud synchronization to work, you should set the same password in all SafeInCloud app instances installed on your mobile devices and computers. If you forget the password, you will not be able to restore it or access your data without it. Use the password strength indicator to estimate the strength of your password.Īttention! Remember your password. It should contain small and capital letters, digits, and some special symbols. Initially you set your password during the database creation process. In this article: Setup, Enter password, Fast unlock, Change password, Troubleshooting.
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